Welcome to Dallaam! By accessing or using our website and services, you agree to the following Terms of Service. Please read these Terms carefully before placing an order or using our website. These Terms are intended to establish clear expectations and help provide a safe and reliable shopping experience for our customers.

Overview

These Terms of Service (“Terms”) apply to all users of the Dallaam website and related services. By accessing our website, placing an order, purchasing a product, or contacting us, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies or guidelines published on our website.

If you do not agree with any part of these Terms, please do not use our website or services.

Eligibility

You must be at least 18 years old, or the applicable age of majority in your jurisdiction, to use our website or place an order.

By using our website, you confirm that you meet the applicable age requirements and that the information you provide is accurate, complete, and current.

Orders & Product Availability

All orders placed through our website are subject to product availability and our acceptance of the order. We reserve the right to cancel, limit, or refuse an order when reasonably necessary, including in situations involving:

  • Limited or unavailable product inventory
  • Errors in pricing, product information, or descriptions
  • Incorrect order information
  • Suspicious, unauthorized, or potentially fraudulent activity

If we cancel an order after payment has been successfully processed, an applicable refund will be issued to the original payment method.

Pricing & Payment

Prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated and may be updated from time to time.

We accept secure payment methods available through our checkout system, including PayPal, Clover, Stripe and supported credit/debit cards.

Orders will be processed after payment has been successfully authorized and confirmed.

For additional information regarding payment processing, please refer to our applicable payment information or contact our support team.

Shipping & Delivery

We provide shipping services to customers in both the United States and Germany.

For customers in the United States, orders are fulfilled and shipped through our warehouse operations in California. Orders for Germany are handled through our European operations.

Shipping and delivery timeframes are estimates and may be affected by carrier delays, weather, holidays, destination-related circumstances, or other factors outside our reasonable control.

Please review our Shipping Policy for complete information regarding processing times, shipping methods, delivery timeframes, and applicable shipping conditions.

Returns & Refunds

We offer a 30-day return policy on eligible products. Returned items must be unused, undamaged, in their original condition, and returned with the applicable original packaging, tags, and included materials.

Custom-made, personalized, or specially manufactured products may not be eligible for return.

To initiate a return, please contact us at support@dallaam.com.

For complete information regarding eligibility requirements, return procedures, shipping costs, and refunds, please review our Refund & Return Policy.

Intellectual Property

All content available on the Dallaam website, including text, images, graphics, logos, product descriptions, designs, layouts, and other materials, is owned by Dallaam or used with appropriate authorization from its respective owners.

You may not reproduce, copy, modify, distribute, publish, sell, or otherwise exploit any portion of our website or its content without our prior written permission, except where permitted by applicable law.

User Conduct

You agree not to use our website or services:

  • For any unlawful or unauthorized purpose
  • To interfere with or disrupt the operation or security of our website
  • To introduce or transmit viruses, malware, harmful code, or other malicious material
  • To attempt unauthorized access to our systems or accounts
  • To impersonate another person or provide misleading information about your identity
  • To engage in fraudulent or abusive activity

Violation of these requirements may result in the restriction or termination of your access to our website and services.

Limitation of Liability

To the extent permitted by applicable law, Dallaam will not be responsible for indirect, incidental, special, or consequential damages arising from or related to the use of our website, products, or services.

We make reasonable efforts to maintain accurate product information and reliable website functionality. However, we do not guarantee that our website will always be uninterrupted, completely error-free, or continuously available.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Dallaam, its owners, employees, affiliates, service providers, and suppliers from claims, liabilities, damages, losses, or expenses arising from your unlawful use of our website, violation of these Terms, or infringement of the rights of another party.

Changes to Terms

We reserve the right to update or modify these Terms of Service when necessary to reflect changes to our business, services, website, or legal requirements.

Any updated version will be published on this page. Your continued use of the website after revised Terms have been posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

Governing Law

These Terms and any disputes arising from or relating to our website, products, or services will be governed by the applicable laws of United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

Contact Information

If you have any questions about these Terms of Service or need assistance with anything related to our website or services, please contact us:

Business Name: Dallaam
Business Email: support@dallaam.com
Phone: +49 2173 33070
Business Hours: 9:00 AM – 5:00 PM | Monday – Friday
Business Address: Kohlenstraße 1, Kassel, Hesse 34121, Germany